NorthGrid Ops collects operational data, user contact information, and system interaction logs to enhance grid forecasting and coordination services. We process this data under strict Canadian privacy laws (PIPEDA) solely for the purpose of improving power system reliability and our service delivery. We do not sell or share personal data for marketing purposes.
Our platform employs AI and machine learning models for demand forecasting and grid anomaly detection. Personal data is anonymized and aggregated before being used in these analytical processes. We implement technical safeguards to prevent re-identification and ensure data is used ethically and transparently within our operational governance framework.
We protect your data with industry-standard encryption, access controls, and secure infrastructure protocols aligned with North American electric reliability standards. Data is stored within Canada. We conduct regular security audits and penetration testing to maintain the integrity and confidentiality of all information entrusted to us.
You have the right to access, correct, or request deletion of your personal information. You can opt-out of non-essential communications and request details on data processing activities. For inquiries or to exercise your rights, contact our Data Protection Officer at [email protected].
This policy is reviewed annually and updated to reflect changes in regulations, such as PIPEDA amendments, or our service operations. Significant changes will be communicated via our platform or website. Continued use of our services constitutes acceptance of the updated policy.
For technical assistance, grid coordination inquiries, or to report an operational issue, our support team is available through multiple channels. We prioritize reliability and system oversight.